Privacy Policy

Last updated: 16/10/2025

Hair 2 Order (“we”, “our”, “us”) are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our salon, book an appointment, or use our website.

1. What information we collect

We may collect the following information when you interact with us:

• Personal details: name, phone number, email address, postal address.
• Appointment details: date, time, services booked.
• Payment information: card or bank details (if paying online – handled securely by our payment provider, we do not store these).
• Health information: allergy alerts or treatment notes (only where relevant to provide safe services).
• Website use: cookies, IP address, browsing behaviour (if you use our website).

2. How we use your information

We only use your personal data to:

• Book and manage appointments.
• Contact you about your booking (confirmation, changes, reminders).
• Send you updates, offers or newsletters (only if you’ve opted in).
• Provide safe and tailored hair and beauty services.
• Meet our legal, accounting, and insurance obligations.

3. Lawful basis for processing

We process your data under the following GDPR lawful bases:

• Contract: to provide the services you have requested.
• Legal obligation: for tax, accounting, or insurance requirements.
• Consent: for marketing communications.
• Legitimate interest: to improve our services and customer experience.

4. How we store and protect your data

• Personal data is stored securely in password-protected systems.
• We do not share your information with third parties unless legally required or necessary to provide our services (e.g., booking system or payment provider).
• We keep your personal information only as long as necessary for the purposes described in this policy, or as required by law.

5. Marketing communications

We may send you updates about offers, services, or events – but only if you have given us consent. You can opt out at any time by clicking “unsubscribe” in emails, texts or contacting us directly.

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your data (where legally possible).
• Object to certain uses of your data, including marketing.
• Withdraw consent at any time.

To exercise your rights, please contact us using the details below.

7. Cookies

If our website uses cookies, they are small files placed on your device to improve your browsing experience. You can disable cookies in your browser settings, but some features of our site may not work properly.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Hair 2 Order
179 Knutsford Rd, Grappenhall, Warrington WA4 2QL
Email: hair2order179@yahoo.com
Phone: 01925 264544